Crisis Management Services
Guidance Center of Lea County (GCLC) provides immediate, person-centered support to individuals experiencing a behavioral health crisis. Our approach is trauma-informed, culturally and linguistically appropriate, and accessible to all ages regardless of insurance status.
Walk‑In & Living Room Stabilization
During business hours, individuals can walk in and receive prompt screening, private space, and de‑escalation in our Living Room—a calm, non‑clinical environment supported by certified peer specialists and licensed clinicians. Separate, ADA‑accessible areas are designed for adults and for children/adolescents, with private rooms for confidential assessments.
Hours of Operation
Mon–Thu: 7:00 AM–7:00 PM
Fri: 7:00 AM–5:00 PM
Sat: 8:00 AM–12:00 PM
Sun: Closed (On call crisis available)
What to Expect
Rapid Risk Screening & Assessment: Brief intake with evidence‑based tools (e.g., suicide risk screening) and a face‑to‑face crisis assessment within two hours when clinically indicated.
De‑escalation & Safety Planning: Collaborative Personal Safety Plans that address warning signs, coping strategies, social supports, professional resources, and means of safety; plans are documented in the EHR and reviewed after any crisis or major transition.
Warm Handoff & Linkage: Connection to outpatient follow‑up, peer support, case management, and social resources (e.g., housing, food) to support stabilization and recovery.
De-escalation and linkage to care across Lea County. We also coordinate closely with 988, local hospitals, shelters, schools, EMS, and law enforcement to ensure a seamless response and warm transition to ongoing services.
After‑Hours Access
After hours, telephone intake, screening, and crisis counseling are available through our contracted provider, with escalation to mobile response or emergency services when clinically appropriate.
Follow‑Up & Ongoing Supports
Within 24–72 hours, our team follows up to reinforce the crisis/safety plan, confirm service linkages, and address emerging needs. Post‑stabilization, individuals may engage in Psychiatric Rehabilitation Services (PRS) to build skills for community living—wellness and medication self‑management, education and employment supports, housing navigation, financial skills, and social inclusion—delivered in clinic, home, or community settings and often incorporating peer support.